[Free PDF.UwYp] Defusing the Angry Patron A How-To-Do-It Manual for Librarians and Paraprofessionals (How to Do It Manuals for Librarians)
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Book Details :
Published on: 2000-01
Released on:
Original language: English
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour. Defusing the Angry Patron - ALA Store Defusing the Angry Patron: A How-To-Do-It ... A How-To-Do-It Manual for Librarians are ... and college librarians and paraprofessionals who have ... Defusing the angry patron : a how-to-do-it manual for ... Defusing the angry patron : a how-to-do-it manual ... How-to-do-it manuals for ... and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians ... Defusing the Angry Patron Second Edition: A How-To-Do-It ... She has trained more than 10000 librarians and paraprofessionals in ... "Defusing the Angry Patron is a guide ... and Recovery; A How-To-Do-It Manual for Librarians: Defusing the Angry Patron: A How-To-Do-It Manual for ... Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals ... Librarians; Publishers; Defusing the Angry Patron: A How-To-Do-It Manual for ... ... of the paperback book Defusing the Angry Patron: A ... Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals (How to Do It Manuals ... Formats and Editions of Defusing the angry patron : a how ... Showing all editions for 'Defusing the angry patron : a how-to-do-it manual for librarians and ... a how-to-do-it manual for librarians and paraprofessionals: 4. Defusing the Angry Patron: A How-To-Do-It Manual for ... Buy Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals ... (How to Do It Manuals for Librarians) ... Defusing the angry patron : a how-to-do-it manual for ... Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals. ... to_do_it_manuals_for_librarians How to-do-it manuals for librarians ; ... Defusing the Angry Patron A How-To-Do-It Manual for ... Defusing the Angry Patron A How-To-Do-It Manual for Librarians and Paraprofessionals; ... of 'Defusing the Angry Patron A How-To-Do-It Manual for Librarians and ... : Defusing the Angry Patron: A How-To-Do-It ... Buy Defusing the Angry Patron: A How-To-Do-It ... (How to Do It Manuals for Librarians) ... and more in Defusing the Angry Patron: A How-To-Do-It Manual for ...
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